About The Role
We're looking for a Senior CRM Executive to join our collaborative Retention team.
This is a great opportunity for someone who enjoys both hands-on campaign delivery and strategic input. You’ll work closely with internal teams and clients, helping shape CRM activity while continuing to develop your skills in a fast-paced environment. You’ll work across a range of eCommerce brands, delivering engaging CRM campaigns that drive customer retention and growth.
Key Responsibilties
- Build and deliver email, SMS, and push campaigns across multiple brands.
- Manage CRM calendars and support campaign planning.
- Optimise automated customer lifecycle journeys.
- Analyse campaign performance and share insights with clients.
- Build strong client relationships through regular communication.
Skills & Experience
- 2–5 years’ experience in CRM or retention marketing.
- Experience managing email and SMS campaigns end-to-end.
- Strong understanding of CRM strategy and automation.
- Experience using Klaviyo or similar CRM platforms.
- Ability to manage multiple clients and priorities effectively.
In Return What We Can Offer You
At Prospa, we have meticulously developed a leading management and culture process that emphasizes the importance of regular performance reviews. These reviews are not just a formality; they are integral to our commitment to your professional growth and development. Upon joining our dynamic team, you will embark on a comprehensive and rigorous development plan tailored specifically for you, which will be a cornerstone of your journey with us. This plan is designed to provide clarity and direction, ensuring that you understand the various pathways your career can take within our organization, from mentorship opportunities to skill enhancement workshops. We believe in nurturing talent and fostering an environment where your aspirations can flourish. Our dedicated team is here to support you every step of the way, providing resources, feedback, and encouragement to help you achieve your goals. We are excited to see you thrive and contribute to our vibrant culture.
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Experience
Level
Department
Skills
Build and deliver campaigns
Manage CRM calendars
Support campaign planning
Build strong client relationships
Software
CRM strategy and automation
Figma
Klaviyo